Voice Application Process

The special program for August is the Voice Application Process. The longer questions from the Second (2) Step in the Application are moved to a video/voice conference, which is scheduled at the end of this First (1) Step. During the conference, Applicant’s answers are recorded, and a transcription fee is charged, equal to one half (½) of a Weekly Installment Payment at 100% Engagement. A calculator for estimating this fee can be accessed here.

Program Details

Scheduling & Technical Considerations

  • Applicants are forwarded to the appointment scheduling app at the end of the First (1) Step. Additional appointment slots have been added to the scheduling system to ensure good availability.
  • The Video Application option is available at all Security Levels and with all Contract Variants. When asked how to complete the Second (2) Step Application, simply select the video or voice option instead of the written application option.
  • The scheduling system will send a confirmation email and reminders. An email that includes the meeting link will be sent two hours before the scheduled conference. All emails include a ‘.cal’ file that can be used to automatically add the information to Google Calendar, iCal, Outlook, etc. on mobile or desktop. It is highly recommended that applicants open the .cal file with their preferred app to add it to their calendar and set a reminder.
  • Conference can be accessed from a desktop computer or mobile device, without having to install any software. The backend uses Google Hangouts for the actual conferencing, which has a good track record for working on old hardware and with slower connections. Clients report that the technical side of the experience is clear and simple.
  • Applicants who have a slower internet connection may have a better experience using a mobile device with WiFi turned *off* so that only mobile data is used. Although either method will work.
  • The conference will be recorded and stored in the applicant’s client file, and protected by advanced security and encryption, following the guidelines in the Confidentiality Agreement that is signed in the Second (2) Step.
  • The Voice Authorization(s) will be completed after the screening questions are completed. Applicant will be given a moment to review their submitted information, while Beast Daddy Debt Collector posts the payment and verifies the authenticity of the card. A charge to BFI.Financial will show up immediately on the banking app of most clients.
  • The appointment begins on time, or not at all. Applicants who are not available at the time of the scheduled call or who haven’t finished the written portion by the time of the call will fail the screening process.
  • A calculator for estimating the fee can be accessed here.

Transcription Fee

  • An income-based Transcription Fee is charged during the conference, equal to one half (½) of a Weekly Installment Payment at 100% Engagement.
  • The intent is to offset the cost of the work of manually transcribing the applicant’s answers into their client file. Answers to several of these questions are included in the final Contract Packet that is signed by the client, as evidence of intend. As a result, accuracy in transcription is essential.

Comparison to Existing Voice Programs

  • There are already two existing voice conference options that have been available for years:
    1. The Voice Interview for the higher level programs involves an additional set of short-answer/essay questions to determine fitness for the programs. This is scheduled after the Second (2) Step is completed. It is optional for Level 7, and required for Levels 5-6 and 8-11.
    2. The Voice Authorization option for all levels involves processing the bank card details over a brief call. It is also scheduled after the Second (2) Step. If both the Voice Interview and Voice Authorization options are selected, they are completed in a single conference.
    3. The Voice Application combines the existing voice program types along with the longer questions from the application, and is instead scheduled immediately after the First (1) Step.

Program Benefits

  • The total amount of typing required by the applicant is significantly reduced. The written portion of the Application can be completed in half the time or less.
  • Changes can be made to the Application during the Voice Application, such as increasing the selected Engagement Level or adjusting the Contract Term Length. Generally significant changes such as these are not allowed after the Application is submitted.
  • The Voice Application serves as a forum for the applicant to ask questions.
  • Special requests are more likely to be honored.
  • Since a Manual Card Authorization is completed, one will not need to be included in the Contract Signature Packet. This makes the signing process simpler and quicker, and produces a more aesthetically pleasing final document.
  • Traditionally, applicants who have completed one of the Voice Programs have a significantly higher rate of passing the full screening and becoming a client.

Next Steps:

  • Click the button below to estimate the Transcription Fee amount.
  • Check the status of the Public Contract Portal here.
  • If the Public Contract Portal is open, take the first step here.
Transcription Fee Calculator